IP PBX solution
What is IP PBX?
An IP PBX is a telecommunication device that provides voice connectivity to desk phones within a building. It oversees the outgoing and incoming calls across its telephone network using an internet connection.
Features
Voice Mail
Caller can leave a voice message when nobody available to take call.
Follow Me
Calls are forwarded to other extensions or external phone numbers when not answered/busy.
CDR Reports
Complete and comprehensive reporting of your Extensions, Calls & Billings.
IVR
To provide self-service for caller and take input for call routing.
Web Management
Browser based access for easy configuration and management.
Global Directory
Global Contacts are managed and visible to all users in the system.
Call Forwarding
Calls are forwarded to Mobile Number or other extensions when user not available.
Conference
Internal/External Conference can be conducted.
Web Browser Based User Interface
- SMS: Send SMS to individual group.
- Manage Contacts: Create and manage contact groups.
- Fax: Send and receive FAX by downloading or uploading TIFF Files.
- Chat: Easy access to chat with other extensions.
- Email: Send E-mail to individual or groups.
Extension Level Features
- Follow Me: Calls not answered on the extension, can be forwarded to any other extension or external number.
- Extension Phone: Choice of IP Phone, Soft Phone (with Head Phone)orAnalog Phone.
- No Extension Hardware In Server: No additional hardware needed on the server side for more extension.
- Extension Rights Control: Extension Rights like allow call recording, View CDR,Web Login,Chat,SMS,Call Forwarding, Conference,Email,Fax Can be defined.
Extension Level Features
- Customization: As per your business process requirement.
- PBX Integration: Can be integrated to any external PBX on standard interfaces like PRI/SIP.
- Email Integration: Email can be integrated with Voxpro Solutions IP PBX.
- SMS Integration: SMS can be integrated with Voxpro Solutions IP PBX.
"Bridging Your Customer Solutions"
SECURITY ASPECTS
- Highly Secure Access: User Rights are Restricted and Password typing is masked.
- Voice Encryption: Voice can be encrypted between server & agent to avoid snapping.
- Session Handling: No user can view the reports without the login of admin.
- No Data Injection: Data Injection is prevented in MYSQL Server.
- Cross Site Attack: Application is guarded against cross site attack.
"To ensure security and integrity of your call centre"
Frequently Asked Questions
IP PBX (Internet Protocol Private Branch Exchange) is a telecommunication device that provides voice connectivity to desk phones within an office using an internet connection. It acts as a central switching system for all the business communications like phone calls, video calls, email, fax, messages etc.
The basic features of IP PBX are video calling, smart phone with wi-fi client, audio conference bridging, IVR, voice logger, distributed office setup, voice mail to email, integration with EPABX, fax to email, web-based receptionist console, whatsapp integration, PRI integration, GSM integration, CRM integration and more
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